Job Description

Do You Want a Job That Actually Changes Lives? 💛 Super Support Staff Needed for Extraordinary Children! 

Supporting children and young people with additional needs is challenging, rewarding, and sometimes chaotic. We are looking for compassionate, patient, and courageous heroes; so, if you’re ready to roll up your sleeves and learn fast, we want you on our team! 

Your mission: to empower, inspire, and make a real difference every day.  

Who are we?

At ND Care & Support, we’ve been supporting people across Wales since 2010. From children to older adults, we offer personalized care that meets each individual’s unique needs. Registered with Care Inspectorate Wales (CIW), we pride ourselves on compassionate, reliable, and friendly care.

Who we need: 

• Those with the ability to stay calm in “stormy seas” (challenging behaviours included). 

• Those who understand that behaviour is communication. 

• People with a passion for helping children thrive. 

• Anyone ready to see the incredible impact of their work. 

• Those with a sense of humour and a big heart. 

• A genuine love of children and young people. 

• You must be available to work evenings, and during school holidays and weekends. This role may also involve sleep-in duties. 

• You will ideally have experience of working with people who have learning or physical disabilities and have experience of supporting people with their personal care. 

Role Purpose: 

The Support Worker role is to provide high-quality, person-centred support to children and young people with additional needs. This includes supporting individuals with behaviours that may challenge, as well as social, domestic, and personal care needs, and promoting independence, social interaction, and personal development. 

The post holder will work in various settings including the community; the individuals’ own homes and supported living environments. Some individuals may require clinical or specialist techniques, including medication administration.  

Key Responsibilities of role: 

• Promote child development through play, socialisation, education support, and life skills. 

• Provide personal care, including toileting, washing, dressing, and intimate care, maintaining dignity and promoting independence. 

• To communicate confidently and effectively with those you support.  

• Attend and implement training in Paediatric First Aid and Team Teach (Positive Behaviour Management). 

• Follow individual care plans and risk assessments to ensure safe and consistent support. 

Health and Safety 

• Safely support individuals with complex, obscure, or physical health conditions. 

• Always follow safeguarding policies and procedures. 

• Contribute to risk assessments and incident reporting. 

Teamwork and Communication 

• Work collaboratively with colleagues, families, and multi-agency professionals. 

• Keep accurate and timely records of support provided, including behaviour, progress, and incidents. 

• Attend team meetings, supervision, and training sessions. 

Key Competencies: 

• Person-centred approach. 

• Resilience and adaptability. 

• Problem-solving and using your own initiative. 

• Professionalism and confidentiality. 

• Teamwork and communication. 

Training Requirements – we will provide you with the training required: 

• Paediatric First Aid. 

• Team Teach (Positive Behaviour Management). 

• Training on supporting complex health and physical conditions. 

• Safeguarding. 

• Infection control. 

• Manual handling. 

• Health and safety. 

Perks of the job: 

• Amazing team culture. 

• The satisfaction of knowing your work truly matters. 

• Ongoing training and support to sharpen your superpowers. 

• A supportive team who “has your back.” 

• A role that is anything but ordinary. 

ND Care & Support is acting as an Employment Agency in relation to this vacancy.