This role is based is currently based in our Cardiff office and covers Newport area(s)
We’re looking for compassionate and caring problem solvers to join our wonderful team in Cardiff as a Care Co-ordinator. As a Care Co-ordinator, no two days are the same! You’ll play a key role in the recruitment and co-ordination of carers, as well as supporting our service users with their needs.
This is a varied role, where you’ve got the opportunity to showcase your skills and abilities in a rewarding and fast-paced environment.
Your organisation skills will be used every day to plan and schedule rotas, making sure there’s cover provided, and our clients receive a great service
Gain a deep understanding of what our clients need and how we can deliver a consistently high level of service.
Conducting supervisions and staff appraisals
Handling objections and challenges with confidence and providing effective solutions.
Spreading the word on what ND Care & Support can offer, by attending community events.
Working closely with our clients, maintaining a great understanding of their needs
Updating all systems with accuracy
You’ll be experienced in recruiting, vetting and training new carers.
Providing a quick response to new carer applications
Creating and maintaining a pipeline of carers and making frequent contact with them to understand their availability for work.
You’ll be fully flexible, with the ability to participate in our on-call rota as and when required.
What we offer:
A base salary of £20,000 – £24,000 per annum (depending on your experience)
Birthday day off!
Health cash back scheme
Access to Employee Assistance programme
25 days holiday (with the opportunity to buy more)
Christmas savings scheme
What is needed for the role?
QCF Level 3 (essential)
Experience as a Care Co-ordinator
Experience in recruiting and vetting carers
People management or team leading experience
A full UK driving licence.
Excellent IT skills
Understanding of Microsoft Outlook and Excel
Staff Plan / PASS system experience would be advantageous.
Flexibility to participate in on-call rotas when required.