Care Co-ordinator, Newport

  • Location: Newport
  • Area: Somerton
  • Duration: Ongoing
  • Salary: £20,000 - £24,000 per annum
  • Start date: As soon as possible
  • Job Type: Permanent
  • Sector: Administrative & support
  • Posted:

Job Description

This role is based is currently based in our Cardiff office and covers Newport area(s)

We’re looking for compassionate and caring problem solvers to join our wonderful team in Cardiff as a Care Co-ordinator. As a Care Co-ordinator, no two days are the same! You’ll play a key role in the recruitment and co-ordination of carers, as well as supporting our service users with their needs.

Job Specification

This is a varied role, where you’ve got the opportunity to showcase your skills and abilities in a rewarding and fast-paced environment.

  • Your organisation skills will be used every day to plan and schedule rotas, making sure there’s cover provided, and our clients receive a great service
  • Gain a deep understanding of what our clients need and how we can deliver a consistently high level of service.
  • Conducting supervisions and staff appraisals
  • Handling objections and challenges with confidence and providing effective solutions.
  • Spreading the word on what ND Care & Support can offer, by attending community events.
  • Working closely with our clients, maintaining a great understanding of their needs
  • Updating all systems with accuracy
  • You’ll be experienced in recruiting, vetting and training new carers.
  • Providing a quick response to new carer applications
  • Creating and maintaining a pipeline of carers and making frequent contact with them to understand their availability for work.
  • You’ll be fully flexible, with the ability to participate in our on-call rota as and when required.

What we offer:

  • A base salary of £20,000 – £24,000 per annum (depending on your experience)
  • Birthday day off!
  • Health cash back scheme
  • Access to Employee Assistance programme
  • Development opportunities
  • 25 days holiday (with the opportunity to buy more)
  • Uncapped Commission
  • Christmas savings scheme

What is needed for the role?

  • QCF Level 3 (essential)
  • Experience as a Care Co-ordinator
  • Experience in recruiting and vetting carers
  • People management or team leading experience
  • A full UK driving licence.
  • Excellent IT skills
  • Understanding of Microsoft Outlook and Excel
  • Staff Plan / PASS system experience would be advantageous.
  • Flexibility to participate in on-call rotas when required.

What ND Care & Support offers:

  • Regular work
  • Flexible shift patterns
  • Travel time, waiting time and mileage payments
  • Full paid visits, not minute by minute
  • Free PPE & uniform
  • Support to achieve Social Care Wales Registration
  • Ongoing training opportunities
  • Supportive management
  • Free access to wellbeing events and webinars
  • Access to high street and travel discounts
  • Professional development opportunities
  • Excellent career progression

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